Terms & Conditions

1. Introduction

Welcome to The Calming Zone. By using this website and engaging in my services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

2. Services Provided

The Calming Zone offers professional home and business organising services in Brisbane, including but not limited to:

  • Home Organisation – Wardrobes, kitchens, pantries, bathrooms, laundries, linen cupboards

  • Business & Office Organisation – Optimising workspaces for efficiency and productivity

  • Unpacking & New Home Setup – Creating a functional, organised space from day one

  • Pre-Sale Home Preparation – Decluttering and styling to maximise market appeal

Services are subject to availability and may be adjusted as needed.

3. Booking & Consultation

  • Every project begins with an initial consultation ($85), which is credited toward your total project cost if you proceed.

  • Consultations include a tailored space assessment and expert recommendations.

  • If you choose not to proceed, the consultation fee is non-refundable.

4. Service Agreement & Payment

  • Before work begins, a Service Agreement will be provided outlining:
    ✔ Scope of work
    ✔ Estimated time requirements
    ✔ Storage product recommendations (if applicable)
    ✔ Payment terms

  • Organising sessions are billed at $85 per hour, with most projects requiring 3 to 6 hours.

  • Storage products are charged separately and only purchased with client approval.

  • Payment is due upon receipt of the invoice.

5. Cancellations & Rescheduling

  • 48 hours’ notice is required for cancellations or rescheduling.

  • Cancellations made with less than 48 hours' notice may incur a fee of $85.

  • If a client is not present at the scheduled session without prior notice, the session may be forfeited.

6. Service Area & Travel

  • I service clients within 30km of Brisbane CBD.

  • Larger projects outside this area may be considered on a case-by-case basis.

7. Clutter Removal & Donations

  • I assist with decluttering and can remove small unwanted items for donation or disposal.

  • Only items that fit in a standard car can be taken. Clients are responsible for large furniture and bulky item removals.

8. Image Usage & Intellectual Property

  • All images, designs, and written content on this website are the property of The Calming Zone and may not be copied, reproduced, or used without permission.

  • Before-and-after photos may be used for marketing unless the client requests otherwise in writing.

9. Privacy & Confidentiality

  • Client privacy is always respected. No personal information, addresses, or details about your home or business will be shared without consent.

10. Liability & Client Responsibility

  • While all reasonable care is taken during services, The Calming Zone is not liable for accidental damage unless caused by gross negligence.

  • Clients are responsible for final decisions regarding item removal, storage solutions, and purchases.

By engaging in my services, you acknowledge and accept these Terms & Conditions. If you have any questions, please contact info@thecalmingzone.com.au.